Privacy Policy

1. Introduction

At Imos Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all information collected through our website at pizzasimos.top, our mobile applications, in-store visits, phone orders, and any related services, sales, marketing, or events (collectively referred to as the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. We never sell your personal data to third parties for their own marketing purposes.

If you do not agree with the terms of this privacy policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, delivery preferences
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Food Preferences: Dietary requirements, allergen information, special requests, favorite orders
• Order History: Previous purchases, delivery locations, meal preferences
• Loyalty Program Data: Rewards points, membership status, redemption history
• Reservation Information: Table bookings, party size, special occasions
• Catering Details: Event information, guest counts, menu selections, delivery instructions
• Communication Records: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Newsletter subscriptions, promotional communications, marketing consent

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Location Data: Approximate location based on IP address, GPS data (with consent)
• Cookie Data: Session IDs, user preferences, analytics information
• Technical Data: Screen resolution, browser settings, installed plugins

2.3 Information from Third Parties

• Social Media Platforms: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic and interest data for advertising purposes
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Coordinating delivery and pickup services
• Managing table reservations and catering events
• Providing customer support and resolving issues
• Account management and authentication
• Processing payments and preventing fraud
• Maintaining order history and preferences
• Managing loyalty program benefits and rewards

3.2 Communication

• Sending order confirmations and status updates
• Providing delivery notifications and tracking information
• Responding to customer inquiries and support requests
• Sending important notices about our services
• Communicating policy changes and updates
• Delivering marketing emails and promotions (with consent only)
• Conducting customer satisfaction surveys

3.3 Marketing and Analytics

• Personalizing your experience and recommendations
• Analyzing website traffic and usage patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for menu development
• Creating targeted advertising and promotions
• Improving our services and user experience
• Developing new features and menu items

3.4 Legal Compliance and Protection

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Preventing fraud and protecting against security threats
• Protecting our rights, property, and safety
• Resolving disputes and enforcing agreements
• Meeting tax and accounting requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure transaction processing and fraud prevention
• Delivery Services: Order fulfillment and delivery coordination
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Newsletter and promotional campaign delivery
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Help desk and communication management
• Loyalty Program Partners: Rewards program management and benefits

4.2 Legal Requirements

We may disclose your information when required by law or to protect our interests:

• In response to court orders, subpoenas, or legal processes
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• To protect the rights and safety of our customers and the public
• To prevent or investigate fraud, security threats, or illegal activities
• In emergency situations to protect health and safety

4.3 Business Transfers

In the event of a business sale, merger, acquisition, or asset transfer:

• Your information may be transferred as part of the business assets
• You will be notified via email and/or website notice before the transfer
• The new owner will be required to honor this privacy policy
• You will have the right to opt-out if the new policy is less protective

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns
• Sharing testimonials and reviews (with permission)
• Integration with third-party services you request

5. Data Security

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission is encrypted using industry-standard protocols
• Advanced Firewall Systems: Multi-layered protection against unauthorized access
• Access Controls: Strict limitations on who can access your personal data
• 24/7 Security Monitoring: Continuous surveillance of our systems for threats
• Regular Data Backups: Secure, encrypted backups to prevent data loss
• Intrusion Detection: Advanced systems to identify and prevent security breaches
• Data Anonymization: Personal identifiers removed from analytics data

5.2 Organizational Security Measures

• Employee Training: Regular security awareness and data protection training
• Access Management: Role-based access controls and regular access reviews
• Confidentiality Agreements: All staff and contractors sign data protection agreements
• Incident Response Plan: Comprehensive procedures for handling security breaches
• Regular Security Audits: Independent assessments of our security practices
• Data Minimization: We collect only the data necessary for our services
• Vendor Management: Strict security requirements for all third-party providers

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately
• Keep your contact information up to date
• Use secure internet connections when placing orders

5.4 Security Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Report the incident to relevant authorities as required
• Provide details about what information was involved
• Explain the steps we are taking to address the breach
• Offer guidance on protecting yourself from potential harm

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

6.1 Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising performance measurement and audience targeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and cart contents
• Session Storage: Temporary data storage during your visit
• Third-party Scripts: Social media plugins and customer support tools

6.2 Cookie Management

You can manage cookies through your browser settings:

• Accept or reject cookies before they are set
• Delete existing cookies from your device
• Set preferences for specific websites
• Block third-party cookies while allowing first-party cookies
• Receive notifications before cookies are stored

Note: Disabling certain cookies may affect website functionality, including your ability to place orders or access your account.

7. Your Privacy Rights

Under applicable privacy laws (including GDPR and CCPA), you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including:

• What personal information we have collected
• How we use your information
• Who we share your information with
• How long we retain your information

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including:

• Updating contact information
• Correcting delivery addresses
• Modifying dietary preferences and allergen information
• Updating payment information

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• The information has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request limitation of how we process your information in certain circumstances:

• While we verify the accuracy of disputed information
• When processing is unlawful but you prefer restriction over deletion
• When we no longer need the data but you need it for legal claims
• While we determine legitimate grounds for processing objections

7.5 Right to Data Portability

You can request to receive your personal information in a structured, machine-readable format, including:

• Account information and preferences
• Order history and payment records
• Loyalty program data
• Communication preferences

7.6 Right to Object

You can object to processing of your personal information, particularly for:

• Direct marketing communications
• Profiling for marketing purposes
• Processing based on legitimate interests
• Automated decision-making

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decisions that significantly affect you, including the right to:

• Human review of automated decisions
• Express your point of view
• Contest automated decisions
• Request manual processing

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

8. Children's Privacy

Imos Pizza is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

• We do not specifically target advertising to children under 16
• We do not knowingly collect personal information from children under 16 without parental consent
• If we become aware that we have collected personal information from a child under 16, we will promptly delete such information
• Parents and guardians should supervise their children's internet activities
• If you believe we have collected information from a child under 16, please contact us immediately

Parents and Guardians: If you believe your child has provided us with personal information, please contact us at [email protected], and we will promptly remove such information from our records.

9. International Data Transfers

9.1 Data Protection Measures

When we transfer your personal information internationally, we ensure appropriate protections are in place:

• Adequacy Decisions: Transfers to countries recognized by authorities as providing adequate protection
• Standard Contractual Clauses (SCC): Legally binding agreements ensuring data protection standards
• Data Processing Agreements: Comprehensive contracts with all international partners
• Security Measures: Encryption and access controls during and after transfer
• Regular Audits: Monitoring compliance with international data protection requirements

9.2 Transfer Destinations

Your information may be transferred to and processed in the following regions:

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing tools
• Canada: Customer support and payment processing
• Other countries: As necessary for service provision, with appropriate safeguards

We regularly review and update our data transfer practices to ensure compliance with evolving international privacy laws and regulations.

10. Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10.1 Secure Data Disposal

When retention periods expire, we ensure secure data disposal through:

• Complete electronic deletion using secure wiping methods
• Physical destruction of paper records through certified shredding
• Removal from all backup systems and archives
• Verification that data cannot be recovered or reconstructed
• Documentation of disposal activities for compliance records

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated by us. This privacy policy applies only to our services.

• We are not responsible for the privacy practices of third-party websites or services
• Third-party sites may collect information and use cookies independently
• We recommend reading the privacy policies of any third-party sites you visit
• Links to third parties do not constitute endorsement of their privacy practices
• Exercise caution when providing personal information to third parties
• Social media plugins may track your activity across multiple sites
• Payment processors have their own privacy policies and terms

Your Responsibility: When you click on links or use third-party services, you are subject to their terms and privacy policies. Please review these policies before providing any personal information.

12. Privacy Policy Changes

12.1 Notification of Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users at least 30 days before changes take effect
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)
• Social media announcements for significant changes

12.2 Types of Changes

• Minor Changes: Clarifications, contact information updates, or formatting changes
• Material Changes: Changes that significantly affect how we collect, use, or share your information
• Legal Changes: Updates required by new laws or regulations

12.3 Your Options

• Review the updated policy carefully
• Contact us with questions or concerns about changes
• Exercise your rights under the new policy
• Discontinue use of our services if you disagree with changes
• Request account deletion if you cannot accept new terms

Continued Use: Your continued use of our services after policy changes become effective constitutes acceptance of the updated privacy policy.

13. Contact Information

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Privacy Complaints

If you have concerns about our privacy practices:

• Step 1: Contact us directly using the information above
• Step 2: We will investigate and respond within 30 days
• Step 3: If unsatisfied, you may contact the relevant supervisory authority

Supervisory Authority: If you are in the European Union, you may contact your local Data Protection Authority. For US residents, you may contact the Federal Trade Commission (FTC) at www.ftc.gov.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to opt-out
• Written Request: Send a written request to our mailing address
• Phone: Call us during business hours to update preferences

14.2 Account Deletion Process

To delete your account and associated data:

• Step 1: Log into your account and navigate to account settings
• Step 2: Select "Delete Account" and confirm your decision
• Step 3: We will send a confirmation email within 24 hours
• Step 4: Account deletion will be completed within 30 days
• Alternative: Contact customer support for assistance with account deletion

Important Note: Some information may be retained for legal compliance, dispute resolution, or fraud prevention as outlined in our retention policy.

15. Conclusion

At Imos Pizza, protecting your privacy is fundamental to our business and our relationship with you. We are committed to maintaining the highest standards of data protection and transparency in all our practices.

We understand that trust is earned through consistent actions and clear communication. This privacy policy reflects our dedication to safeguarding your personal information while providing you with exceptional food and service.

Your trust matters to us, and we work continuously to ensure that your personal information is handled with the utmost care and respect. We implement robust security measures, follow industry best practices, and comply with applicable privacy laws to protect your data.

If you have any questions, concerns, or feedback about this privacy policy or our privacy practices, we encourage you to contact us. We value your input and are always looking for ways to improve our privacy protections.

Thank you for choosing Imos Pizza and for trusting us with your personal information. We look forward to serving you while maintaining the highest standards of privacy protection.

Remember: This privacy policy was last updated on January 15, 2025. Please check this page periodically for updates, as we may revise this policy from time to time to reflect changes in our practices or applicable laws.