Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, ordering platform, delivery services, and all related food services (collectively, the "Services") operated by Imos Pizza.

By accessing, browsing, or using our Services, placing an order, creating an account, or engaging with our food delivery platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

1.1 Eligibility Requirements

• You must be at least 18 years of age to place orders or use our Services
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and complete information when creating accounts or placing orders
• You represent that all information you provide is current, complete, and accurate

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Imos Pizza, its affiliates, and authorized representatives
• "You," "your," or "User" refers to any individual or entity using our Services
• "Services" includes our website, mobile app, food preparation, delivery, catering, and all related offerings
• "Content" refers to all text, images, videos, audio, and other materials available through our Services
• "Website" refers to pizzasimos.top and all associated domains and subdomains
• "Order" refers to any request for food products or services submitted through our platform

3. Use of Services

3.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable license to use our Services for the following permitted purposes:

• Browsing our menu and food offerings
• Placing orders for personal, non-commercial consumption
• Accessing account information and order history
• Using our delivery and pickup services
• Participating in loyalty programs and promotions
• Contacting customer service for legitimate inquiries

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

• Using our Services for any illegal, fraudulent, or unauthorized purposes
• Attempting to gain unauthorized access to our systems or accounts
• Interfering with or disrupting our Services or servers
• Using automated tools, bots, or scripts to access our Services
• Reverse engineering, decompiling, or attempting to extract source code
• Transmitting viruses, malware, or other harmful code
• Posting false, misleading, or defamatory content
• Violating any applicable local, state, or federal laws
• Engaging in commercial activities without authorization
• Sending spam or unsolicited communications
• Impersonating another person or entity
• Collecting personal information of other users

4. User Accounts

4.1 Account Registration

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all account activity
• Notify us immediately of any security breaches

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any losses or damages arising from unauthorized use of your account due to your failure to maintain adequate security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or any reason we deem appropriate. You may also close your account at any time by contacting our customer service.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen operations follow established food safety protocols, including proper food storage, preparation, and handling procedures.

5.2 Allergen Information and Disclaimer

5.3 Order Acceptance and Processing

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee acceptance until processing begins
• Prices are subject to change without notice
• Menu items and availability may vary by location and time

5.4 Delivery Terms and Conditions

• Delivery available within designated service areas only
• Minimum order requirements may apply for delivery service
• Delivery fees and service charges will be clearly displayed at checkout
• Estimated delivery times are approximate and may vary due to weather, traffic, or high demand
• Temperature-sensitive items are delivered in insulated containers when possible
• Customers must be available to receive delivery at the specified address

5.5 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time after placement, depending on the preparation status. Once food preparation has begun, orders typically cannot be modified or cancelled. Cancellation policies and any applicable fees will be communicated at the time of ordering.

5.6 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and approved payment methods
• All prices include applicable taxes unless otherwise noted
• Service charges and delivery fees are additional to food costs
• Tips for delivery staff are optional but appreciated

5.7 Food Quality Guarantee

We stand behind the quality of our food products. If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery or pickup. We will work to resolve any quality issues through replacement, credit, or refund as appropriate. Detailed refund policies can be found in our separate Refund Policy document.

6. Intellectual Property

6.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, recipes, software, and design, are owned by Imos Pizza or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 Trademark Notice

Imos Pizza, our logo, and related marks are trademarks of our company. You may not use these trademarks without our prior written consent.

6.4 User Content License

By submitting reviews, comments, photos, or other content to our Services, you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

7. User Content and Reviews

7.1 Content Responsibility

You are solely responsible for any content you post, submit, or transmit through our Services. This includes reviews, comments, photos, and any other user-generated content.

7.2 Content Standards

All user content must comply with our community standards. Prohibited content includes:

• Obscene, offensive, or inappropriate material
• False or misleading information
• Content that violates others' privacy or rights
• Spam or commercial solicitations
• Content that promotes illegal activities
• Discriminatory or hateful content

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content that violates these Terms or our community standards. However, we are not obligated to monitor all user content and do not endorse any user-generated content.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, updates, or technical issues.

8.2 Food Service Disclaimers

8.3 Third-Party Content

Our Services may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy policies, or practices of third-party sites.

8.4 No Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, medical, or dietary advice.

9. Limitation of Liability

9.1 Liability Limits

To the fullest extent permitted by law, Imos Pizza's total liability for any claims related to our Services shall not exceed the amount paid by you for the specific order or service giving rise to the claim.

9.2 Excluded Damages

We shall not be liable for indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

9.3 Food-Related Incidents

While we maintain high food safety standards, we are not liable for allergic reactions, food sensitivities, or illness claimed to result from consuming our food products, except in cases of gross negligence or willful misconduct.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

11. Third-Party Services and Links

Our Services may integrate with or provide links to third-party services, including payment processors, mapping services, and social media platforms. We do not control these third parties and are not responsible for their content, policies, or practices. Your use of third-party services is subject to their respective terms and conditions.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our Services immediately, without prior notice, for any breach of these Terms or for any other reason we deem appropriate.

12.2 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Any provisions of these Terms that by their nature should survive termination will remain in effect, including liability limitations, indemnification obligations, and dispute resolution procedures.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

13.2 Jurisdiction

Any legal actions or proceedings relating to these Terms shall be brought exclusively in the state or federal courts located in Connecticut, and you consent to the jurisdiction of such courts.

13.3 Dispute Resolution

We encourage you to contact our customer service team first to resolve any disputes informally. If informal resolution is not possible, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date
• Notify active users via email or app notification when appropriate
• Provide reasonable notice of significant changes

Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Imos Pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

16. Contact Information